Position title
Customer Support and Scheduling Specialist

Legacy Septic is looking for an outgoing and enthusiastic office professional to fill the role of Customer Support and Scheduling Specialist. The right candidate will have experience in a professional office setting and excellent customer service and organizational skills. Experience in the plumbing/septic industry is a plus, but we are always willing to train the right candidate.

Primary Duties include
  • Create work orders and schedule active jobs for repair and install crews and pumper(s).
  • Prepare estimates and invoices and email them to customers.
  • Track job status for pending and active jobs.
  • Notify customers of when their jobs are scheduled.
  • Work with County Health Departments regarding permits for septic work.
  • Coordinate inspections and provide pictures of completed work to County inspectors.
  • Prepare property maps for perc tests.
  • Order County septic records and MissUtility tickets.
  • Answer phones and manage customer questions/concerns.
  • Enter new customer information into customer database.
  • Provide administrative support to company owners.
Must Haves
  • Excellent customer service skills.
  • Strong organizational skills.
  • Must be able to work as part of a team.
  • Strong problem solving skills.
  • Ability to multitask and change focus quickly throughout the day.
Would be Nice
  • Experience using QuickBooks.
  • Experience using Microsoft Office Suite, Google Suite, DropBox.
  • Experience with Health Departments & Miss Utilities
Benefits and Compensation
  • Monday – Friday 8am-5pm (there is some flexibility).
  • Medical, dental, vision insurance – employer pays 50%.
  • 401K – employer contributes 2%.
  • Life and short-term disability insurance – employer pays 100%.
  • AFLAC.
  • Share our Stars.
Employment Type
Job Location
2914 Hanover Pike, Manchester, Maryland
Working Hours
40 hours per week
Base Salary
$18-$25 Per hour
Date posted
May 16, 2024
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